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Frequently asked questions
If you can't find your answer, write to us in the Support Chat inside the software.
I sold something at the wrong price. What do I do?
Fix it from Invoices → Action → Edit. Stock, cash and profit are corrected automatically. If it's badly messed up, delete the sale and make it again.
I scanned the IMEI but it isn't found. Why?
The phone probably hasn't been added to stock, or it has already been sold. Search for the IMEI in IMEI / Serial Units. If it isn't there, first add it to stock with New Purchase.
My stock count doesn't match. What do I do?
Count it and correct it from Stock → Stock Adjustment, noting the reason. To see where it went over or short, open the Stock Ledger — every item in and out is recorded there.
On the thermal (POS) printer the memo gets cut off or comes out small.
When printing, set the paper size to 80mm (or your roll's size) and Margin to “None”. Choose POS as the memo size.
In one sale I took some money in cash and some by bKash — how do I record it?
On the sales page tap Payment methods → ＋ Add method, and enter a separate amount for each account.
Can I let a staff member only make sales, without seeing the accounts?
Yes. Give the staff member a login from Team & Roles and allow only sales in their role.
Can I run more than one branch?
Yes. Add branches from Team & Roles → Branch. Each branch keeps its own stock, and you can send goods from one branch to another with Transfer.
Can I bring in all the products from my old software at once?
Yes. Use Purchase → Import Products to upload all your products at once from an Excel/CSV file.