Returns and exchanges — Trade-in

When a customer returns goods, take the return from the original memo — just enter which product and how many came back, and the goods go back into stock and the refund is accounted for.

When a customer gives an old phone to take a new one, that is a Trade-in — the old phone's value is taken off the new phone's price, and the old phone goes into your stock.

📍 Where to find it: Returns: Invoices → Action → Return. Trade-in: at the bottom of the New Sale page.

📷 Screenshots show the panel in Bangla — switch the panel to English and the same buttons appear in English.

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1. 1
   Return qty. Which product came back, and how many.
2. 2
   Restock. If ticked, the goods go back into stock to be sold again. If they're damaged, untick it.
3. 3
   Refund from account. If you give the customer money back, which account you paid it from.
4. 4
   Exchange for another product. Tick this if you give other goods instead of a refund — only the price difference changes hands.
5. 5
   Record return. Tap it and stock and accounts are corrected.

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1. 1
   Old phone. Pick the model you took in from the list.
2. 2
   IMEI. The old phone's IMEI — you'll use this to sell the phone later.
3. 3
   Grade and battery. The phone's condition (A, B, C) and battery %.
4. 4
   Price. How much you're giving for the old phone.
5. 5
   Trade-in credit. This amount is taken off the new phone's price; below it shows how much more the customer has to pay.