Credit and Refund Policy

Version 1.1 · Effective date: 13 September 2026 · Company: PhoneSell Pro

This policy brings together in one place the rules on the Platform's billing and refunds — package bills, lock-credits and customers' online payments.

1. Packages / Subscriptions

• Package bills are payable in advance and are non-refundable for the current term.
• If a package is cancelled mid-term, no refund is given for the remaining days; the service continues until the end of the term.
• If the service is permanently discontinued by us, a pro-rata amount for the unused term will be refunded (but not where it is discontinued due to a breach of policy).
• No charge is made during the 14-day free trial.

2. Lock-Credits

• One credit is consumed when the agreement for one device is activated.
• Credits are non-refundable and non-transferable; they cannot be moved from one account to another (except allocation by a dealer to its own shops).
• Unused credits will expire 24 (twenty-four) months after the date of purchase.
• Reselling or exchanging credits outside the Platform is prohibited.
• If a credit is consumed by mistake due to a technical fault, it will be refunded subject to verification.
• We may correct any credits over-allocated due to a technical error.
• If an account is closed, unused credits will be cancelled and no money is refundable against them.

3. Dealer Purchases

• A dealer purchases credits at its own designated purchase price; the minimum quantity and credit limit are set out in the dealer agreement.
• Credits are allocated once payment has been confirmed.
• A dealer may not sell to a shop at a price higher than the designated maximum retail price.
• Bills issued by a dealer are payable within 7 days by default; late payment may result in suspension of new allocations.

4. Customers' Online Payments

• When a customer pays an installment online, the total amount and the processing charge are shown separately before payment; no charge is deducted without being shown.
• The phone is unlocked automatically once the payment has been verified. A claim of payment alone does not unlock it — it must be confirmed by the gateway.
• Money deducted but installment not credited — in such a case, within 72 hours the payment will be reconciled with the gateway and either the installment will be credited or the full amount will be refunded. Complaints: support@phonesellpro.com.
• If a payment is made in the wrong amount or against the wrong agreement, it will be adjusted or refunded subject to verification.
• Installments paid are not refundable — they are applied against the customer's outstanding dues.

5. Matters for Which We Are Not Liable

• Losses arising from a customer's failure to pay installments — we are neither a lender nor a guarantor.
• The own charges and delays of mobile banking providers or banks.

6. Taxes

All prices shall be deemed exclusive of VAT unless otherwise stated. Applicable value added tax and tax deducted at source shall apply in accordance with law, and invoices will be issued.

7. Complaints

Any complaint concerning money — support@phonesellpro.com. We will resolve it within 7 working days.