The most common reason installments are late — the customer forgets. So even before a phone lock, one simple thing helps a lot: a reminder.
When to send reminders
- A few days before the installment date — to give them time to prepare.
- On the morning of the due date.
- The day after, if it's late — as a last chance before the lock.
What to write in a reminder
Short and clear: how much, by when, how it can be paid (bKash/Nagad number or at the shop), and the shop's contact number.
Sending automatically
It isn't possible to send SMS to a hundred customers by hand. When the software sends them automatically, nobody is missed and you save time too.
Keep payment easy
After getting a reminder, the customer should be able to pay the installment in a minute — having a way to pay through bKash/Nagad from the app increases collection a lot.
Read more: Customer app and SMS · EMI business model · 5 risks of installment sales
