Refund & Return Policy

We want you to be fully satisfied with your purchase. Please read the terms below before requesting a return or refund. 1. Return window: You may request a return within 3 (three) days of receiving the product, provided the item is unused, undamaged, and in its original condition. 2. Original packaging: The product must be returned with its complete box, all accessories, free gifts, warranty card, and the original invoice. Returns with missing items may be rejected or partially refunded. 3. Eligible items: Returns apply to sealed products found defective on first use, wrong items delivered, or items significantly different from the description. 4. Non-refundable items: Software-activated devices, items damaged by the customer, products with a tampered IMEI/serial or broken seal, and any customized order are not eligible for refund. 5. Refund method: Once the returned product passes inspection, the refund is issued to your original payment method (bKash/Nagad/card/cash) within 7 (seven) working days. Bank or mobile-wallet processing time may add 1–3 extra days. 6. Deductions: Delivery charges are non-refundable. If a free-delivery order is returned, the actual delivery cost may be deducted from the refund. 7. How to request: Contact us using the details in the footer with your invoice number and the reason for return. Our team will guide you through the pickup or drop-off process. This policy does not affect the manufacturer warranty, which is handled separately under our Warranty Policy.